Support, without the runaround

Fix the thing that stopped playback.

TV activation, Apple subscriptions, device limits and account access. ASIPTV will never ask you to email a playlist password or provider credential.

TV

The TV will not activate

Use the short code shown on the television. You approve the TV from the web, so you do not have to type account credentials with a remote.

Enter activation code →
APPLE

Apple subscription

Purchases made on iPhone or iPad are billed and managed by Apple. In ASIPTV, use Restore Purchases if an active subscription is not showing.

Manage with Apple →
ACCOUNT

Account or device limit

If sign-in, email verification or a full device limit is blocking you, tell us what the app shows. Do not send provider credentials.

Email support →
Useful answers

The questions that actually come up.

Does ASIPTV sell IPTV subscriptions, channels or playlists?

No. ASIPTV sells access to the player. You bring a playlist or provider account that you are authorized to use.

Where are my provider credentials stored?

On your device. ASIPTV does not store provider credentials in the access-service database. An explicit phone-to-TV transfer uses an authenticated encrypted connection on your local network.

I paid through Apple. How do I restore Premium?

Open ASIPTV Settings, go to Premium and choose Restore Purchases. Apple confirms the active entitlement before ASIPTV refreshes access.

My TV says the device limit is full. What do I do?

Open the device-management flow, remove an old device you no longer use, then retry activation on the TV.

A real person can take it from here

Tell us what the screen says.

Send the email on your ASIPTV account, the device type and the exact message you see. Never send your account password, playlist password or provider credentials.

Email ASIPTV Support